Refund and return policy

Refund and return policy

We are committed to providing customers with the best online shopping experience and satisfaction. We welcome your feedback and work hard to improve the customer’s shopping experience. At the same time, we are working hard to process your feedback. We are ready to provide customers with services beyond all.

How to request a refund

If you are not satisfied with the purchase you received, please send an email to [email protected] to contact us and provide your order details. We will contact you as soon as possible and provide the return process.

How to refund and return

Our policy is valid for 30 days. If 30 days have passed since your purchase, we will not be able to provide you with a refund or exchange.

To qualify for a return, your item must be in an unused state and in the same state as the item you received. It must also be in the original packaging.

Several items cannot be returned. Perishable items such as food, flowers, swimwear, newspapers or magazines cannot be returned. We also do not accept private or sanitary products, hazardous materials or flammable liquid or gas products.

Other non-returnable items:

-Gift card

-Downloadable software products

-Some health and personal care products

cancel order

All orders cancelled after 24 hours or later, regardless of whether your order has been shipped, will be charged a $20 management fee. If the order has been shipped, the customer shall bear 15% of the purchase cost and the transportation cost of entering and leaving the warehouse and/or from the warehouse to the receiving address.

Refund (if applicable)

For non-defective returns, we will not pay the return shipping fee. It is also the customer's responsibility to ensure that the return packaging is correct.

After receiving the receipt of the returned product, our team will inspect it. Once approved as a qualified return, we will start refunding your transaction within a certain number of days and automatically provide credit for your original payment method.

Overdue or lost refunds (if any)

If you do not receive a refund, please check your bank account again first.

Then contact your credit card company, it may take some time to officially refund.

Next, please contact your bank. Refund posting usually takes some processing time.

If you do not receive a refund, please check your bank account again first.

Communication (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email using our contact form.

give away

If the item is directly marked as a gift after purchase and shipped directly to you, you will receive gift points with rebate value. Upon receipt of the returned item, the gift certificate will be mailed to you.

If the product is not marked as a gift at the time of purchase, or the gift-giver has already shipped the order to himself and sent to you later, we will return the gift to the gift-giver and he will understand your return.

Special Note

Since products are displayed online at different screen resolutions, the color or design of the delivered product may vary according to the actual color. Please read all the details and disclaimer on the product page before placing an order